Returns & Refunds
Last updated: September 2026
Return Eligibility
We accept returns and issue refunds within 30 days of delivery when there is a genuine problem with the product — such as a manufacturing defect, quality issue, or an item that doesn't match what you ordered.
How to Start a Return
- Contact us at contact@alanoc.com or +1 414-268-5567 within 30 days of delivery, including your order number and a description (and photos, if possible) of the issue.
- We'll review your request and confirm whether the item qualifies for a return under this policy.
- Ship the item back using the prepaid return label we provide once your return is approved.
- Refund processed once we receive and inspect the returned item.
Return Shipping
Return shipping is free for approved returns — we'll provide a prepaid shipping label so you don't pay anything out of pocket to send back a defective or incorrect item.
Refund Method & Timing
Approved refunds are issued to your original payment method. Once we receive your returned item, please allow a few business days for inspection and processing before the refund appears on your statement — exact timing can vary slightly depending on your card issuer or payment provider.
Contact Us
Start a return or ask a question by emailing contact@alanoc.com, calling +1 414-268-5567, or visiting us at 805 Prospect Ave, Osceola, WI 54020.
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