Privacy Policy

Information We Collect

We collect the information you give us directly — your name, shipping and billing address, phone number, and email address when you create an account, place an order, or contact support.

We accept Visa, MasterCard, American Express, Discover, and JCB credit and debit cards, as well as PayPal, Apple Pay, and Google Pay. Card and digital wallet details are collected and processed directly by our payment processor; Alanoc does not store your full card number on its own servers.

How We Use It

We use this information to process and fulfill your orders, manage your account, respond to customer support requests, prevent fraud, and, where you've consented, send you marketing emails and show you relevant ads. We do not use your information for any purpose beyond running and improving Alanoc.

How We Share It

We share personal information only where necessary to run the store: with our web host and site infrastructure providers, our payment processor, and shipping carriers who need your address to deliver orders. Where you've consented via our cookie banner, we may also share limited data with analytics and advertising platforms.

We do not sell your personal information to third parties. If Alanoc is ever acquired, merged, or its assets transferred, customer information may be transferred as part of that transaction, subject to standard confidentiality protections.

Cookies

We use cookies for core site functionality, such as keeping items in your cart. With your consent, we also use cookies for analytics and advertising. You can manage or withdraw consent at any time through the cookie banner or your browser settings.

Data Retention

We keep your order and account information for as long as needed to fulfill orders, meet tax and accounting obligations, and resolve disputes, after which it is deleted or anonymized.

Your Rights

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct inaccurate information.
• Deletion: request that we delete your personal information.
• Opt-out: unsubscribe from marketing communications or opt out of targeted advertising.

To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising them.

Children's Privacy

Alanoc is not directed at children, and we do not knowingly collect personal information from anyone under the age of 16.

Security

We use reasonable technical and organizational measures to protect your information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

Questions about this policy or your personal information: